What is Shopee and how does it work?

Shopee first launched in Singapore in 2015, and since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. It serves users in Southeast Asia and Taiwan to buy and sell products online.

What is Shopee Malaysia?

Shopee Malaysia is a leading online shopping site based in Malaysia that brings you great deals, with platforms existing across Asia including Singapore, Thailand, Indonesia, Vietnam, Philippines, and Taiwan.

What is Shopee Guarantee?

To differentiate itself, Shopee offers online shopping security through its own escrow service called Shopee Guarantee, where it withholds payment to sellers until buyers have received their orders. On 3 September 2019, Shopee officially opened its new six-storey regional headquarters at Singapore Science Park.

What is Shopee University?

In 2016, Shopee launched an initiative called Shopee University, a series of workshops and tutorials to aid local entrepreneurs and businesses in setting up their online businesses in the Philippines.

How does Shopee make money?

Shopee is an online marketplace that connects sellers with buyers who can purchase products in several categories, including electronics or fashion. Shopee makes money via marketplace commissions, transaction fees, CPC advertising on its platform, fulfillment services, payment fees, as well as commissions paid by restaurants.

What is Shopee app?

Shopee started in 2015, as a marketplace app in Singapore. Over the years it expanded in the exploding e-commerce regions like Indonesia, Malaysia, Thailand, etc. Shopee has a simple and straight working module. It lets your products get listed on its market and lets the buyers buy it. Shopee runs on a very simple but excessive competitive module.

How does the Shopee Guarantee work?

All the payments made by buyers for your products will first go to ‘Shopee Guarantee’ and later will be added to your accounts when the transaction is successful and the buyers receive the product successfully. Make sure that you have your bank account set on the Shopee app in which your payments will be credited.

Is Shopee a C2C or B2C platform?

Shopee, one of the leading mobile eCommerce platforms in Southeast Asia, once began as a consumer-to-consumer (C2C) platform, but later on evolved into a B2C marketplace focusing on serving customers across the region.

How does Shopee Guarantee affect me as seller?

How does it affect me as seller? Shopee Guarantee is a feature where Shopee will require the buyer to pay upfront for the orders they make and release the payment to you (seller) once your buyer completed their order.

What is extend Shopee Guarantee?

Extend Shopee Guarantee allows you to add three more days to the default Shopee Guarantee, based on the seller’s Days to Ship plus Estimated Delivery Time and Buyer Confirmation Time. A buyer can only request a return or refund within the Shopee Guarantee period, shown right after placing an order in the Shopee app.

How long does it take to get a refund from Shopee?

An additional 3 days will be given for buyer to check the item received. If they did not receive it by then or received items not as expectation, Shopee do encourage them to request for refund within Shopee Guarantee Period to allow investigation of the order to proceed.

According to a report by iPrice and SimilarWeb, until the third quarter of 2019, Shopee is still the most visited site and the application with the most active users across Southeast Asia. So why Shopee – a late comer be able to take over the market in such a short time span?

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